Prevent the mismatch before depositing
Use a bank, card or wallet owned by the registered player whenever possible. Compare the exact legal name, address and account holder before confirming payment; family permission alone does not establish that the casino accepts the method.
If a mismatch already exists, stop further deposits and contact support through the account. Record the transaction ID, method suffix and relationship to the payment holder.
- Casino account holder
- Payment-method holder
- Transaction reference
- Support case and required evidence
Complete the authority process safely
The published terms describe identity documents for both people, a copy of the payment method and a Letter of Authority sent by email. Confirm the exact form and secure return channel with support before sharing documents.
Mask card details only as the operator permits and never reveal CVV codes, passwords or authentication codes. Both parties should retain the completed form and submission confirmation.
Obtain a withdrawal decision in writing
Ask whether the deposit is accepted, refunded or restricted and which owned method can receive the remaining balance. Keep bonus deductions, returned principal and winnings as separate lines.
Do not create new withdrawal requests to several destinations while the authority check is open. Close the case with a paid, refunded or formally rejected outcome.
Questions players ask
Does Swift require the payment name to match?
Its terms warn of winnings action when the player and payment-method names differ.
What is the Letter of Authority for?
The terms describe it for a deposit made using another person's payment method.
Is a relative's permission enough?
No. The operator's documented evidence and decision are still required.
Last reviewed: 10 August 2026