Export each history type
Capture deposits, refunds, withdrawals, reversals, bonus credits, adjustments and game activity with timestamps and reference IDs. Preserve the account time zone and displayed currency so transactions from different exports align.
Keep original exports unchanged and build calculations in a separate worksheet. Screenshots help show interface state but should not replace downloadable or support-issued records when available.
- Deposits and refunds
- Withdrawals and reversals
- Bonuses and adjustments
- Game references and time zone
Request the missing period
If the visible software does not reach the disputed date, ask support for history from a precise start and end date, including the named transaction types. Save the request and delivery confirmation.
Do not ask only for a balance summary when the problem requires individual entries. A final number cannot identify a duplicated refund, reversed withdrawal or bonus adjustment.
Reconcile to external receipts
Match deposits and withdrawals to bank, wallet or blockchain records, then mark unresolved casino-only entries. Separate operator fees and currency conversion from the principal.
Escalate a mismatch with the smallest set of relevant IDs, the expected arithmetic and the external receipt. Retain the operator's correction or explanation with the original ledger.
Questions players ask
What history does Swift say is available?
The terms mention deposit, withdrawal and game transaction history in the casino software.
Can older history be requested?
Yes. The published terms direct customers to support for a longer period.
Should exports be edited?
Keep originals unchanged and perform reconciliation in a separate copy.
Last reviewed: 10 August 2026